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Microsoft Teams

Learning Services Appointments

As a University of Suffolk student, you are now able to use Microsoft Teams in one-to-one appointments with Academic Skills Advisors, Study Skills Advisors, and Learning and Teaching Librarians. 

Microsoft Teams is a great tool that allows you to speak to an Advisor by video, audio, and instant messaging on your computer, phone, or tablet.

This page will detail: 

  • How to book an appointment with an Advisor using Microsoft Forms
  • How you should prepare for your appointment via Microsoft Teams
  • Library and Learning Services Charter on using Skype and Microsoft Teams 

How do I book an appointment with an Advisor using Microsoft Teams?

Please follow these steps:

1) Go to and select 'book an appointment' with either Academic Skills, Librarians, or Study Skills. 

2) Click on 'schedule an appointment'.

3) Select the advisor you would like to see. 

4) Select 'Skype / Microsoft Teams' for the question: 'What type of session would you like?' 

How should I prepare for my appointment via Microsoft Teams?

Make sure you have signed in to the Microsoft Teams application at the time of your appointment. Your Advisor may send you a message through the application to confirm that they will video/audio call you. 

Instructions on how to download the Microsoft Teams application can be found under the Support section.

Tips during your appointment

  • It's common to miss what was said by the person you are calling. Do not worry - please feel free to ask your advisor to repeat or perhaps type their message in the chat window. 
  • Do not worry about feeling foolish if you have a question about Microsoft Teams - we are here to advise you with a non-judgemental, helpful approach. 
  • Meetings with Advisors can also be recorded on Microsoft Teams. So, if you would like to refer back to the advice and support received during your appointment, please ask the advisor. 
  • Microsoft Teams allows us to communicate through video, audio, and instant message. There is no 'preferred way', only with what you feel comfortable with.

Library and Learning Services Skype/Microsoft Teams Charter

Library and Learning Services are committed to providing a high-quality service to all our users. To achieve this we promise to put the customer experience at the heart of everything we do and continually seek new ways to improve and develop. 

Library and Learning Services are here to support you throughout your time at the University of Suffolk and we work hard to ensure that you have all the help and support you need to make the best use of all our resources.

We expect you to have high expectations of us and if you feel we're failing to meet those expectations we want you to tell us.

Our Charter sets out what you can expect from your ASA (Academic Skills Advisor) and LTL (Learning and Teaching Librarian)

Students must be clear about their expectations of the ASA and LTL service:

  • ASA’s do not discuss potential grades.
  • ASA’s will provide positive and constructive feedback.
  • LTL's will demonstrate the use of online resources, e-books etc.
  • LTL's will recommend the best resources for particular topics.
  • LTL's will advise on referencing queries.
  • LTL's may be able to email handouts to follow up the Skype sessions.

ASA’s and LTL's must be clear about their expectations of students:

  • Students must have some understanding of what they need to achieve, and the requirements of their task/assignment.
  • Have an understanding of areas of development.
  • Students appreciate strict timescale of Microsoft Teams sessions and have questions/work prepared.
  • For literature searching support at L5 and L6, students should come prepared with a specific topic to research and will be expected to have completed some preliminary searching.
  • Students should have documents or papers to hand to maximise the efficiency of the session.