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Ipswich Library User Guide: Library users with individual support arrangements


All images included in this guide are available through Creative Commons licensing CC-BY-2.0


Support for

Library Users with individual support arrangements

Library users with individual support arrangements

University of Suffolk Ipswich Library is committed to ensuring that all students are able to fully access library services and resources. The Library team work alongside colleagues in Student Support to provide tailored support and advice.

If you have an agreed individual support agreement with Student Support your details will also be registered with the Library to ensure that you get the additional support you are entitled to.

Resources & Facilities

Library staff are happy to assist all library users in finding material, and using the online catalogue. This can be done via the Library helpdesk or for help with more in-depth searches, our Librarians are here to help . We also have public access catalogues which can be used to locate material. One of these catalogues has been specifically designed on a low-level counter.

If you need help collecting resources from the shelves, please ask a member of the team to help you. 

Students with individual support arrangements are eligible for extended loans. This means that you are able to borrow one week loans for a two week period. All other loan periods remain the same. 

Designated carer​
If you have a designated carer we can enable them to borrow items for you on your library account, without them having to have your ID card with them. To enable this function, please email our helpdesk team at

The Library operates a courtesy notice alerts system which tells you, via an email to your University of Suffolk account, that items are due for return or renewal. Renewals can be done online via your library account, or by telephoning or  emailing us.

Overdues and charges
The Library allows you a one week grace period on the late return of books. This means that fines on overdue books are waived for the first week as long as the items are returned within that first week. On the 8th overdue day all fines for the first week will be added to the account.

Study Space

The Library has a range of study environments to support all study needs. With the exception of the mezzanine group study area, all are accessible to users in wheelchairs.

Assistive technology and equipment

All the desktop iMacs on the mezzanine, 3 of the iMacs in the quiet corridor, and all PCs and iMacs in the study pods in the Library have Texthelp Read & Write Gold software on them. The Library also has some headphones which can be borrowed for use in the Library to help you use this software.
Wecan provide a range of assistive equipment for use in the Library, including book and copy stands, footrests and wrist supports for use with keyboards and mice.