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The Student Experience and Engagement Team

This guide provides information about the University's Student Experience and Engagement Team.

Our Work

Here is an update on some of the achievement of the SEA team last academic year

The Student Experience Team from University of Suffolk on Vimeo.

Who do we work with? 

  • Students, we aim to engage with as many students as possible to provide a first point of contact on a broad range of issues. We hope to use our University knowledge and expertise to effectively find solutions for students.   

  • Academic Schools, each SEA works directly within a designated school, providing cross course support and overview.  

  • Course teams, we work closely with Lecturers, Course Leaders and Module Leaders, including the Associate Dean for Learning, Teaching and Student Experience.   

  • Professional Support Services, this includes Library and Learning Services and Student Life.    

  • Students’ Union (SU), SEAs have regular catch ups with the SU to ensure our activity is relevant and to update on any student matters that have come through our networks.   

Course Reps are elected to represent their cohort of students which is why developing a strong relationship with Course Reps is so important. Here are some examples of how SEAs and Course Reps may work together:  

Research and Expertise

Course Reps have the greatest understanding of issues affecting their cohort, therefore SEAs may call on Course Reps to better understand issues impacting engagement/experience.  

Seeking resolution

If an issue has been raised through several sources, SEAs may look to the Course Rep to collaboratively find a solution that will benefit the wider cohort.  

Feedback

SEAs have a responsibility to all students, and it is likely through our engagement we will receive a variety of feedback. It is essential that Course Reps know of the different types of feedback coming through in order to accurately represent their cohort. Equally, it is essential SEAs are aware of such issues to ensure the School is providing the most appropriate activity and support. This relationship is important because SEAs have a responsibility to the whole School which includes tracking trends across different cohorts.   

Support

Course Reps are invited to a variety of meetings which SEAs will endeavour to support and guide them through. SEAs will do this through regular contact/easing the burden of administration to help improve Course Rep retention. SEAs also attend Course Rep forums.