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Library User Guide

IT Support 

If you require IT support, there's loads of information available on the IT Services website: 

The Library Helpdesk is always happy to assist with IT queries where we can. Alternatively, you can:  

Log a Support Ticket   

Email IT Service Desk


Connecting to Wi-Fi

As a University of Suffolk student, you can connect your personal devices to Wi-Fi through Eduroam, a free, international internet access service for the Higher Education and Research community. You shouldn't need to connect more than once. 

To login to the Eduroam for the first time you will need to:

  1. Turn on your WiFi connection and select Eduroam
  2. Login using your UoS credentials in the following format: S123456@uos.ac.uk, 20Mar15
  3. If you are prompted for the Domain, you can leave this blank 

You should now be connected. 

For additional guidance, click here

All library PCs should already be connected to the university network. Please advise the Library Helpdesk of any issues you are experiencing with connectivity. 

Note that walk-in user passwords cannot be used to access wifi.