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Library User Guide

Library Helpdesk

The Library helpdesk is staffed by our dedicated service team. 

You can access our support by:

  • Visting us at the helpdesk 
  • Emailing us at
  • Calling us on 01473 338700
  • Messaging us directly via live chat (you can do this by clicking on the yellow 'Live Chat' tab to the right of all pages on our website) 

Our Commitment to you 

We will provide a friendly and approachable service. While we cannot guarantee that we will be able to resolve your problem immediately, we will always do our best to appropriately triage your enquiry or signpost you to somebody who can help you. 

We are committed to providing excellent customer service. To this end, we will ensure to respond to any queries quickly, often on the day of receipt.

We will always respond to voicemail messages and missed chats where adequate contact details have been provided.