Learning Services puts our students at the centre of every service we deliver, and each decision we make. Our service standards and Key Performance Indicators (KPIs) are designed to ensure we reflect the institutional values, principles and goals presented in the University of Suffolk strategic plan.
Each year we publish the standards we expect our service to meet, along with a report on how we have done. Please let us know what you think the of the service we deliver, and our performance against these standards.
Excellent customer service, treating you fairly and with respect
Feedback and consultation
Welcoming new students and staff
Support and resources
There are several ways you can let us know how we are doing.
We hold Critical Friends events twice a year. We want you to help us enhance our service by providing us with your feedback and ideas to ensure that we provide you with the services and resources you need.
All images included in this guide are available through Creative Commons licensing CC-BY-2.0