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Ipswich Library User Guide: Borrow, renew, Reserve & Return

Borrowing, Renew, Reserve and Return



Borrow, Reserve, Renew and Return


Books are borrowed via the self-service kiosks located opposite the library entrance. 

1. Press the borrow item button and scan your University of Suffolk card

2. Place the books inside the machine and wait for them all to be added


3. When all books have a green tick by their title, they have been added to your account

4. Click finish and take receipt - this will tell you when you books are due for return

If you have any problems please ask at the Library Helpdesk


Other ways to borrow:

Undergraduates  16 Items
Final Year Undergraduates* 20 Items
Postgraduates** 20 items
Staff 25 Items
External borrowers 4 standard loans


* Only students in the final calendar year of their studies enrolled on a dissertation module will be in this category

** This includes students registered on SNITT/SCITT courses


Loans allowances include both books and DVDs held in our collection. Lockers keys, laptops and interlibrary loan books may be borrowed in addition to these limits. This excludes External Borrowers.

Overnight loan (Blue Label) 1 night loan
Standard loan (Green Label) 3 weeks loan
Short loan (Yellow Label) 1 week loan
Reference (Red Label)  Library use only - not for loan
DVDs 1 week loan
Locker Keys 1 week loan
Laptops Library use only
Journals Library use only - not for loan
Headphones Library use only

Any student that has agreed individual support arrangements or reasonable adjustments through Student Support will be eligible for:

  • 1 week loans issued for 2 weeks
  • Fines on overdue books will be waived for the first week

If you can not issue a book to your account through the self help kiosks, please take the book to the Library Helpdesk. It may be a problem with the book or a note on your account that we need to draw your attention to. Most of the time the issue can be sorted out at the Helpdesk within a few minutes.


Most books can be returned at the self kiosk located opposite the library entrance.

1. Place books into machine

2. Press the return button and wait for the red cross next to the title of the book

3. Take receipt to confirm return

4. Place books in designated area

Books can also either be dropped in the box outside the Infozone or outside the main entrance of the library.

Inter-library loan items must be returned to the Library Helpdesk.

Please ensure DVDs are in the case when returned.



Log on to    My account

You will need to enter your University of Suffolk ID in the box on the right hand side of the screen.

Once logged in you will see your Account Information, telling you how many books you have on loan and how many reservations you have.

Click Loans or on your name to renew your books.

On the next screen you will see a list of all the items you have on loan. Tick the box next to the item that you wish to renew and click Renew button. Each item needs to be renewed individually.

If there is a problem (e.g. if someone else has reserved the item) the system will tell you.

The new due date will appear in the Due Date column.


Reservations can be placed on items that are on loan or available in the library. You can reserve items on the University of Suffolk Ipswich library catalogue,by logging in with your University of Suffolk student or staff number.

We will keep reservations for 7 days before passing them on to the next person, or returning them to the shelves.

Once you have found an item you would like to  reserve just click the Reserve button. If you have not logged in previously it will prompt you to do so now.

The next screen will confirm whether your reservation was successful. It will also tell you whether you are the first, second or third reserver and also the availability of the item.

Reservations that are available will be checked throughout the day. You will receive an email when your item is ready for collection.

1st& 2nd Undergraduates, Postgraduates and staff 8 reservations
Final year undergraduates 10 reservations


Reservations can be collected during library opening hours. 

They are shelved to the left handside of the library helpdesk. The books will remain on the shelves for 7 days.

To find your reservation you will need the first three letters of your surname and the last four digits of your student number - for example  John Smith, s123456 will be shelved under SMI...3456. Books are reserved alphabetically and then numerically.

Once you have retrieved your item(s) from the reservation shelves, you need to borrow them through the self-issue kiosks.

If you decide you no longer need an item or a request was made in error, you can cancel the reservations by logging in to your library account.

Click the number opposite the Reserved label or click the Account link at the top of the screen. Tick the box by the item(s) you want to cancel and click Cancel. If you are happy to proceed, click Yes.



All images included in this guide are available through Creative Commons licensing CC-BY-2.0