At our expanding university, Library and Learning Services occupies a central role in fostering learning, teaching, and research. We are dedicated to nurturing a vibrant community of scholars and learners by serving as a cornerstone of academic excellence.
Our primary goal is to offer a range of carefully curated resources and services that empower individuals to excel in independent learning and achieve research success.
We aim to support you throughout your learning journey, helping you to meet your potential and reach both academic and professional goals.
We aim to:
We will provide a welcoming and approachable service. While we cannot guarantee that we will be able to resolve your problem immediately, we will always do our best to appropriately triage your enquiry or signpost you to somebody who can.
We are committed to providing excellent customer service. To this end, we will respond to all enquiries quickly, typically on the day of receipt.
We will always respond to voicemail messages and missed chats where adequate contact details have been provided.
You can see our full Customer Service Charter here.