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Inter-Library Loans

How many requests can I make?

Allowances are currently set as follows. However these may be exceeded if the customer wishes to pay personally.

  • First year undergraduate (Level 4) - 5 requests free of charge (request forms must be countersigned by course tutor)
  • Second year undergraduate (Level 5) - 5 requests free of charge
  • Final year undergraduate (Level 6) - 10 requests free of charge
  • Taught Postgraduate - 10 requests free of charge
  •  Research postgraduate - 20 requests free of charge
  • Staff - 20 requests free of charge

How long does it take to get an item?

We generally advise that it will take 5-10 working days to receive a requested item. If we are advised that it will take longer we will let you know. 

Are there any charges?

Charges will only apply if you have used up your request allowance as outlined above. Where charges are made, these will be at the standard rate charged by British Library. Current rates are:

  • Electronic – standard delivery of a digital copy (from a ejournal/eBook) - £5.85
  • Electronic – standard delivery from print - £11.75  Electronic – 24 hour delivery from print - £20.50
  • Book loan – standard delivery - £17.20
  • Book renewal - £5.25*

If a book is lost or not returned, we may be charged a replacement cost by the lending institution. In the case of the British Library this is set at £179.20, and this charge will be passed on to you. 

Renewing a resource request loan

If you wish to renew an item please try and let us know at least a week prior to the due date. You can call 01473 338700, e-mail: or come and see us in person at the Library helpdesk.

The cost of a renewal is £5.25 and this will be added to your library account once we have confirmation the renewal has been successful. We cannot guarantee that we will always be able to renew an item as sometimes it may have been requested by another library.

Downloading journal articles

Before requesting an article from us you will need to ensure that your IT facilities meet the following criteria:

  • You have the FileOpen plugin ( installed on your PC. All University of Suffolk Ipswich desktop PCs should have this plugin installed.
  • You have Adobe Reader Version 4 or above on your PC.
  • You can open the test document at
  • If you’re using Adobe Reader XI go to: Preferences > Security (Enhanced) > Sandbox Protections > uncheck "Enable protected mode at startup".

Please note:

  • Articles will need to be downloaded within 30 days of notification, and printed out within 14 days of download.
  • You can only access the document to download or print once.
  • You can only print the document out once, so make sure that your printer is working before sending the document to print.