Allowances are currently set as follows. However these may be exceeded if the customer wishes to pay personally.
We generally advise that it will take 5-10 working days to receive a requested item. If we are advised that it will take longer we will let you know.
Charges will only apply if you have used up your request allowance as outlined above. Where charges are made, these will be at the standard rate charged by British Library. Current rates are:
If a book is lost or not returned, we may be charged a replacement cost by the lending institution. In the case of the British Library this is set at £179.20, and this charge will be passed on to you.
If you wish to renew an item please try and let us know at least a week prior to the due date. You can call 01473 338700, e-mail: firstname.lastname@example.org or come and see us in person at the Library helpdesk.
The cost of a renewal is £5.25 and this will be added to your library account once we have confirmation the renewal has been successful. We cannot guarantee that we will always be able to renew an item as sometimes it may have been requested by another library.
Before requesting an article from us you will need to ensure that your IT facilities meet the following criteria: