When using research databases you may find references to materials which we do not hold at University of Suffolk Ipswich Library. When this happens you should work through the following list of suggestions:
It is important that you develop all of these skills as part of your academic journey - and they can, of course, help you in your future studies and careers.
If you still need the item you have found, you can request it through our Resource Request service.
We generally advise that it will take 5-10 working days to receive a requested item. If we are advised that it will take longer we will let you know.
Charges will only apply if you have used up your request allowance as outlined above.
Where charges are made, these will be at the standard rate charged by British Library. Current rates are:
*Books are issued for around 3 - 5 weeks and must be returned by the due date or a renewal fee will be charged to your account.
If a book is lost or not returned, we may be charged a replacement cost by the lending institution. In the case of the British Library this is set at £179.20, and this charge will be passed on to you.
If you wish to renew an item please try and let us know at least a week prior to the due date. You can call, e-mail or come and see us in person at the Library helpdesk.
The cost of a renewal is £4.65 for an additional five weeks and this will be added to your library account once we have confirmation the renewal has been successful.
We can’t guarantee that we will always be able to renew an item as sometimes it may have been requested by another library.
We will inform you if we are unable to renew an item and you will be expected to return the item on time.
BL On Demand service
Requests for books
Fill in the request form below and hand it to a member of staff in the Library.
Fill in the request form below and hand it to a member of staff in the Library. If you have requested a journal article you will also need to follow the steps below and create a BL on Demand account.
How it works
You can also register in advance here
On Demand conditions of use & checklist:
Many national and international academic institutions make their PhD theses available for researchers to access either digitally or through paper / fiche loans. References for PhD theses may be found through database searches.
UK theses are often made available through the British Library's EThOS service. this should be checked before any requests are made through the interlibrary loans service.
North American institutions often have their own online repositories which can be found and searched via their websites.
All images included in this guide are available through Creative Commons licensing CC-BY-2.0