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121 Appointments: Frequently Asked Questions

Frequently Asked Questions

When should I book a 121 appointment?

You can book an appointment as little as 24 hours in advance but we recommend that as you plan out your studies and consider when your assignments are due you identify when you might need some further help. An appointment just the day before you have to submit your assignment could be stressful, as we may not be able to deal with all aspects of your work in time. 


How do I cancel an appointment?

You should have a link in your booking confirmation and reminder email where you can cancel your appointment. If you need to cancel your appointment you will find a link in your booking confirmation and reminder email. We ask that wherever possible you cancel your appointment with at least 24 hours notice otherwise that appointment slot will not become available for another student. Remember to check your junk mail!


How do I send files?

If you would like to send any files before your appointment (e.g. drafts of your assignments) you can find the email address of who you have your appointment with in your booking confirmation and reminder email. Please do send your files directly to them. Remember to check your junk mail!


I booked an appointment for on campus but I need to switch to online, how do I do this?

All you need to do is email the person you booked your appointment with and let them know you need to swap to online.


Can I have a follow-up appointment?

If you require a follow-up appointment, you can discuss this with your Advisor or Librarian in your appointment.


I need a last minute appointment

If you need a last minute appointment we may be able to fit you in but there is no guarantee. Please email us at


I can't find an appointment!

If you can't find an appointment time to suit you please do check our Academic Skills Hub as you may be able to find the guidance and information you need on there. If not please email us at and we will try and find you an appointment.


Further guidance for DSA students

If you are in receipt of Disabled Students Allowance (DSA) and are entitled to receive non-medical help in the form of tuition from a specialist tutor, you will be informed who your provider is by DSA as this may not be the University. If you think that the University is your provider and you do not yet have an allocated tutor, please email

Book an appointment

Appointments are up to 45 minutes and are available Monday-Friday. You can book an appointment online or on campus.

Click here to go to the booking page

121 Appointment Charter

This Charter sets out the standards of service that you can expect from our Academic Skills Advisors and Learning & Teaching Librarians one-to-ones and what is expected of students using the service.

Read the Charter Here