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Ipswich Library User Guide: 1:1 Skype Support

If you would like to arrange a Skype appointment, please contact you ASA or ALL directly.
Request booking here

Resources Required for a Skype Tutorial

You will need the following for a Skype session:

  • Appointment with an Academic Liaison Librarian  - you will require a Windows desktop computer running Windows 7 or a Mac desktop or laptop running Mac OS X 10.6 or above. 
  • Appointment with an Academic Skills Advisor - tablets may be suitable if only a simple discussion is required. If screen share is required, e.g to look at resources on MyUniversity of Suffolk, a desktop or laptop will be required for the session.
  • Broadband internet connection, webcam and microphone (you may need a separate headset with microphone)

Skype Charter

‚ÄčAt University of Suffolk Ipswich we are committed to providing a high-quality service to all our users. To achieve this we promise to put the customer experience at the heart of everything we do and continually seek new ways to improve and develop. 

The Library is here to support you throughout your time with University of Suffolk and we work hard to ensure that you have all the help and support you need to make the best use of all our resources.

We expect you to have high expectations of us and if you feel we're failing to meet those expectations we want you to tell us.

Our Skype Charter sets out what you can expect from your ASA (Academic Skills Advisor) and ALL (Academic Liaison Librarian)

Students must be clear about their expectations of the ASA and ALL service:

  • ASA’s will proof read approximately two or three pages of each assignment.
  • ASA’s do not discuss potential grades.
  • ASA’s will provide positive and critical feedback.
  • ALL’s will demonstrate the use of online resources, e-books etc.
  • ALL’s will recommend the best resources for particular topics.
  • ALL’s will advise on referencing queries.
  • ALL’s may be able to email handouts to follow up the Skype sessions.

ASA’s and ALL’s must be clear about their expectations of students:

  • Students must have some understanding of what they need to achieve, and the requirements of their task/assignment.
  • Have an understanding of their areas of weakness.
  • Students appreciate strict timescale of Skype sessions and have questions/work prepared.
  • For literature searching support at L5 and L6, students should come prepared with a specific topic to research and will be expected to have completed some preliminary searching.
  • Students should have documents or papers to hand to maximise the efficiency of the Skype session.