In your role, you will be required to log onto, use, and advise on a variety of platforms and systems. We have created guides for each system specific to the Library. For other University systems and platforms, you should visit the Minerva Knowledge Base for more guidance.
To provide an adequate level of support on the helpdesk, you will need to know how to:
All of this information, and more, can be found on the Minerva Knowledge Base.
Please note that all students are credited £10.00 at the beginning of each academic year. Printing for staff is free.
| Single-Sided | Double-Sided | |
|---|---|---|
| Black&White A4 | £0.05 | £0.08 |
| Black&White A3 | £0.10 | £0.18 |
| Colour A4 | £0.25 | £0.48 |
| Colour A3 | £0.50 | £0.98 |
If patrons are having difficulty printing, or if they are an external member, they can submit a print request by emailing their document to learningservices@uos.ac.uk. We will then respond with a quote for the printing cost, according to the price list above. Patrons can either pay in cash or online through the online shop. We will only waive fees for patrons in extenuating circumstances.
For online payments, we will receive notification via the LibAnswers inbox. Please note, we no longer record reprographics online shop payments. Please tag as "online payments" and "reprographics" before closing the ticket.
Students are required to pay £1.00 per dissertation copy. This includes:
Patrons can either pay in cash or online through the online shop.
For online payments, we will receive notification via the LibAnswers inbox. Please note, we no longer record reprographics online shop payments. Please tag as "online payments" and "reprographics" before closing the ticket.
Any payment made via the online shop will need to be refunded via Finance, not via the library till.
1) Download the Online Shop Refund form attached above.
2) Fill in the patrons details, along with amount to be refunded and reason for doing so.
3) Email form to either Graham Martindale or Lauren Cracknell to approve and sign
4) Once you receive the form back, send to Finance@uos.ac.uk .
You will receive an email back from finance one this has been approved, normally within a few days
Online shop refunds will take 10-14 days to appear in the patrons bank account
You will sometimes need to contact the IT helpdesk to report issues you are experiencing.
01473 338222. The helpline is open Monday to Thursday: 08:45 to 17:15 and Friday: 08:45 to 16:45. The helpline is closed on weekends and Public Holidays.
Please note, we are unable to raise Minerva tickets on a patron's behalf.