This page provides an overview of the circumstances under which patrons may be subject to replacement charges for items that are significantly overdue, lost, or damaged while on loan.
For more details on the specific scenarios that may result in these charges, please refer to the information provided below.
We impose a standard replacement fee for each item, as below. All relevant charges will be waived if lost items are returned, or a replacement copy in new or excellent condition is supplied. If you choose to supply a replacement copy, we will be unable to reimburse you if the lost item is subsequently found and returned.
Please note that a block will be in place on your account until the replacement fee is paid or waived. This means that you will be unable to borrow, renew or reserve print library resources.
| Books | £25.00 per item |
| DVDs | £10.00 per item |
| Video Games | £30.00 per item |
| Miscellaneous (e.g., Locker Keys, Headphones) | £20.00 per item |
"Long overdue" items are those which have been overdue on your account for 4 weeks or more.
Items overdue for 4 weeks or more will be assumed lost, and the replacement charges (as above) automatically added to your account.
This policy has been introduced to improve resource circulation, and ensure equitable access to print resources.
You will receive email notifications at the point the item becomes overdue, and thereafter when it is 3 days, 1 week, 2 weeks, 3 weeks and 4 weeks overdue. Please be assured that all replacement charges will be automatically waived upon return of "long overdue" items.
This policy applies to patrons who have lost or cannot find an item currently on loan to them.
If you notify us that you have lost an item currently on loan to you, we will immediately check the shelf for the item to confirm it has not been returned to us.
If the item is found, it will be returned from your account. We will contact you to confirm this.
If the item is not found:
If you subsequently find and return the lost item, all replacement charges will be waived.
This policy applies to patrons who claim that item(s) on loan to them:
If you notify us that you have returned or never had an item on loan to you, we will immediately check the shelf for the item.
If the item is found, it will be returned from your account. We will contact you to confirm this.
If the item is not found:
If the item has not been located after our searches, we will assume that it was lost while on loan. Replacement charges (as above) will be added to your account.
If you subsequently find and return the lost item, all replacement charges will be waived.
This policy applies to patrons who have damaged items currently or recently on loan to them.
Patrons may be liable to pay a replacement fee for a damaged item if:
Severe and irreparable damage will significantly impair reading. Examples include:
Circumstances within your control are those in which damage could have been easily avoided through proper storage and/or care. Examples of circumstances within your control include:
If you believe you have damaged an item, please inform the library helpdesk. We will evaluate the extent of the damage and decide whether it is necessary to charge a replacement fee.
If you return a damaged item without informing the library helpdesk, you may be contacted and charged a replacement fee (as above).
Extenuating Circumstances
Replacement fees will be automatically charged when items become 4 weeks overdue.
If you are unable to attend the library to return your books, the following options are available:
Payment of Replacement Fees
The library appreciates that the current financial climate is challenging. Please be assured the following policies are in place to ensure equitable treatment of all patrons: