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Brightspace Student Support

Ensuring you can access Brightspace

Brightspace works on most devices that have an internet connection and can run the compatible browsers as listed below.  As with most technology, the newer the better in relation to speed and reliability, but Brightspace will run on older devices.

Internet Speed

Brightspace will run over a slow ADSL broadband connection, but the fast and more reliable your internet connection, the better the experience you will receive.

Browsers

Brightspace is compatible with every version of Windows or Apple operating systems, capable of running any of the supported web browsers listed below.

Desktop Browser Support

Important: You can access Brightspace Learning Environment with older versions of supported browsers; however, D2L does not test Brightspace Learning Environment against these older versions. This means you may encounter unexpected user interface behaviour and appearance, or broken and unsupported functionality. In most cases, D2L does not fix software defects experienced in unsupported browser versions.

Note the following:

  • Ensure that JavaScript and cookies are enabled in your browser.
  • By default, most browsers automatically update to the latest version. To ensure you are always running the latest browser version, D2L recommends that you set your browser to auto-update.
  • Brightspace Learning Environment supports HTML5 Video Player and does not rely on Adobe Flash. As of December 31, 2020, Adobe no longer supports Flash Player and has blocked Flash content from running in Flash Player on January 12, 2021. D2L recommend uninstalling Flash player to help protect your system. 
  • As of the July 2020/20.20.07 release, Firefox ESR is no longer a supported browser, due to extremely low usage. To support clients through this transition, D2L will fix high-priority issues for Firefox 68 ESR (until the end of September 2020) and Firefox 78 ESR (until the January 2021 release).
  • Brightspace Learning Environment's browser version check displays warnings for browsers earlier than the following versions:

    • Chrome 124+ (released April 2024) 

    • Edge 124+ (released April 2024)

    • iOS Safari 17+ (released September 2023)

    • Firefox 124+ (released March 2024)

This information was correct as of 5th July, 2024 but is subject to change; for up-to-date guidance from D2L, visit: https://community.d2l.com/brightspace/kb/articles/5663-browser-support.

Check your browser settings here: https://community.desire2learn.com/d2l/systemCheck

 

Browser

Supported Browser Version(s)

Microsoft® Edge

Latest

Mozilla® Firefox®

ESR - latest version (including a 12-week overlap with the previous version)

Google® Chrome™

Latest

Apple® Safari®

Latest

Tablet and Mobile Support

Device

Operating System

Browser

Supported Browser Version(s)

Android™

Android 5.0 +

Chrome

Latest

Apple

iOS®

Safari, Chrome

D2Lsupports iOS 10.3.2 and iOS 9.3.5, but not iOS 10.2.1, 9.0.2, or any other version.

Windows

Windows 10

Edge, Chrome, Firefox

Latest of all browsers, and Firefox ESR.

Brightspace Pulse

Brightspace Pulse is optimized for mobile devices and can be downloaded for Android (https://play.google.com/store/apps/details?id=com.d2l.brightspace.student.android) or Apple (https://itunes.apple.com/us/app/brightspace-pulse/id1001688546?ls=1&mt=8) devices.

Android

iOS

AndroidTM 6.0 (2015 release) or later on tablets or phones

.

iOS® 13.0 or later on iPhone®, iPad®, and iPod® touch