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Evening and Weekend Guide

Issuing & handling ILLs at the helpdesk

We now have 2 ILL shelves in the back office.

Top shelf - Processed ILLs.

Bottom shelf - New & Returned ILLs.

Please follow the steps below when manually handling ILLs. Some steps are for LSAs only, where as others can be completed by any member of FOH:
 

  1. Newly arrived ILLs remain in their envelope & are placed on the bottom shelf in the back office. (LSA only,  whoever deals with the post that day).
  2. ILLs are then processed and are placed standing up on the top shelf (LSA only)
  3. When students arrive to collect ILLs, they need to be issued on WMS with the due date (FOH)
  4. *When ILLs are returned. the returned date and the word 'returned' needs to be written on the slip. The ILLs can then be placed on the bottom, laying flat in the back office (FOH)
  5. ILLs will arrange to be sent back to the lending library & the slips will be placed into the confidential waste (LSA only)

     

*Note - FOH do not need to return ILLs on WMS. This will be done by the LSAs.