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Library Services Assistant Guide

IT Services

In your role, you will be required to log onto, use, and advise on a variety of platforms and systems. We have created guides for each system specific to the Library. For other University systems and platforms, you should visit the Minerva Knowledge Base for more guidance. 

WiFi

Guidance on how to connect to Eduroam is available here. A university login is required. 

Guests of the university must use SuffolkUni, as per the instructions available here. 

Printing

To provide an adequate level of support on the helpdesk, you will need to know how to: 

All of this information, and more, can be found on the Minerva Knowledge Base. 

Printing Costs

Please note that all students are credited £10.00 at the beginning of each academic year. Printing for staff is free. 

  Single-Sided Double-Sided
Black&White A4 £0.05 £0.08
Black&White A3 £0.10 £0.18
Colour A4 £0.25 £0.48
Colour A3 £0.50 £0.98

If patrons are having difficulty printing, or if they are an external member, they can submit a print request by emailing their document to learningservices@uos.ac.uk. We will then respond with a quote for the printing cost, according to the price list above. Patrons can either pay in cash or online through the online shop. We will only waive fees for patrons in extenuating circumstances.

For online payments, we will receive notification via the LibAnswers inbox. Please note, we no longer record reprographics online shop payments. Please tag as "online payments" and "reprographics" before closing the ticket.

Dissertation binding

Students are required to pay £1.00 per dissertation copy. This includes:

  • Binding comb 
  • Clear front cover
  • Glossy card back cover

Patrons can either pay in cash or online through the online shop.

For online payments, we will receive notification via the LibAnswers inbox. Please note, we no longer record reprographics online shop payments. Please tag as "online payments" and "reprographics" before closing the ticket.

Have a problem? 

You will sometimes need to contact the IT helpdesk to report issues you are experiencing.

  • If you are experiencing issues, you can Report a Fault through Minerva
  • If a patron is experiencing issues, they will need to Report a Fault through Minerva or call the IT helpline on 

    01473 338222. The helpline is open Monday to Thursday: 08:45 to 17:15 and Friday: 08:45 to 16:45. The helpline is closed on weekends and Public Holidays.

Please note, we are unable to raise Minerva tickets on a patron's behalf.